RULES OF STAY AT THE “Onegin” HOTEL

These rules have been developed in accordance with the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853 "On Approval of the Rules for Providing Hotel Services in the Russian Federation", the Law of the Russian Federation "On Consumer Rights Protection", current legislation of the Russian Federation and the Sverdlovsk region, as well as the Charter of LLC "Hotel Onegin Management Company".

1. Basic concepts used in these rules.

• "Hotel" - a property complex intended for providing hotel services, named Hotel "Onegin" (OGRN 1126685008482), located at: 620026, Yekaterinburg, Rosa Luxemburg St., 49;
• "Guest" - a person registered for accommodation at the hotel;
• "Reservation" - a preliminary order of Rooms (places in Rooms) at the Hotel by the Guest (Customer). The Hotel undertakes to provide the Guest (Customer) with an available Room of the corresponding category; the opportunity to reserve a specific Room belonging to this category is not provided by the Guest;
• "Hotel services" - a set of services for providing temporary accommodation at the Hotel, including ancillary services, the list of which is determined by the Hotel and communicated to the Guest in accordance with the requirements of current legislation;
• "Additional hotel services" - Hotel services whose cost is not included in the accommodation price at the Hotel;
• "Customer" - an individual (legal entity) intending to order or purchase or ordering or purchasing Hotel services in accordance with the hotel services agreement (hereinafter referred to as the Agreement) for the benefit of the Guest;
• "Local time" - the time at the location of the Hotel;
• "Room" - a space in the Hotel intended for temporary accommodation and corresponding to the parameters established by the Contractor for each individual category of Rooms;
• "Guaranteed reservation" - a type of reservation where the Hotel expects the Guest until the Check-out hour of the day following the planned arrival date, provided that the Guest or Customer has made an advance payment of at least the Price of the Room (place in the Room) or provided a payment guarantee in the form of a credit card number, an authorization letter with a copy of the passport, and other conditions specified in the agreement with the Customer;
• "Non-guaranteed reservation" - if the Consumer (Customer) has not made a security payment within the established period, or has not provided a payment guarantee in the form of a credit card number, an authorization letter with a copy of the passport, and other conditions specified in the agreement with the Customer.

2. Check-in is from 3:00 PM on the day of arrival. Check-out time is 12:00 PM on the day of departure. In case of early check-in for the Guest:

• Before 2:00 AM - payment is made for a full day, 100%;
• From 2:00 AM to 3:00 PM - payment is made for half a day, subject to availability of free rooms in the Hotel, breakfast is paid additionally.

From 2:00 AM to 3:00 PM - payment is made for half a day, subject to availability of free rooms in the Hotel, breakfast is paid additionally.

In case of delay in the Guest's departure after the check-out time:

• From 12:00 PM to 6:00 PM - payment is made for half a day;
• After 6:00 PM - payment is made for a full day.

For stays of less than one day, payment is made for one day of accommodation.

Extension of stay beyond the already paid period is possible only if there are no reservations for this room from other Guests. If the room is already booked, the Hotel staff may, in agreement with the guest, provide another available room of this or another category.

3. The Guest's accommodation in the Hotel is carried out only after payment of a security deposit of 100% of the cost of hotel services or, at the Guest's request, upon payment of 100% of the services for the entire period of stay at the Hotel and only upon providing the employee of the reception and accommodation service with an identity document, according to the list approved by the Rules for Providing Hotel Services in the Russian Federation, approved by the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853.

Upon completion of the hotel services, the security deposit is credited towards the cost of the services provided by the Hotel. In case of non-fulfillment of monetary obligations, including obligations to compensate for damage to the hotel in case of breach of contract, the security deposit is retained by the Hotel and credited towards the fulfillment of the corresponding obligation.

4. Upon the Guest's accommodation, the advance payment is credited as payment for the first day of stay in the room (place in the Room).

In case of untimely cancellation of the reservation, delay, or no-show of the Guest, a fee for the actual downtime of the Room (place in the Room) is charged, but not more than the Price of the Room (place in the Room).

Untimely cancellation of the reservation is recognized as a cancellation received by the Hotel after 6:00 PM on the planned arrival date.

No-show is recognized as the Guest's failure to arrive at the Hotel premises intended for processing temporary accommodation of Guests (at the Reception and Accommodation Service) before the Check-in hour of the day following the planned arrival date.

Delay is recognized as the Guest's check-in after the Check-in hour and before the Check-in hour of the day following the booking date.

In case of a delay of more than 24 hours, the guaranteed reservation is canceled, and the Guest (Customer) is charged for the actual downtime of the Room (place in the Room), but not more than the Price of the Room (place in the Room).

5. Children up to 12 years old inclusive stay at the hotel for free, without providing an extra bed. From 13 years old, payment is made according to the price list for an extra bed.

6. The Hotel has dynamic pricing for accommodation. The prices set by the relevant price list are differentiated depending on the category of the room, the number of occupants in the room, and other factors, and are valid for a limited time. The price of the room for each Guest is established at the moment of confirmation of the reservation by the Hotel according to the current price list at that time, and in the absence of a prior reservation - at the moment of check-in of the Guest according to the price list in effect at the time of the Guest's accommodation. At the moment of confirmation of the reservation, the Guest (Customer) accepts and agrees to the price of the room and cannot subsequently demand changes when accommodated in the Hotel.

7. In case of the Guest's refusal to stay on the day of arrival (check-in), a full refund is made if the Guest approached the Reception Desk within 15 minutes after check-in and did not use the room. If the Guest used the room and/or approached the desk to refuse the room later than 15 minutes after check-in, the payment for the first day of stay is not refunded.

8. In accordance with current legislation (clause 18 of the Rules for Providing Hotel Services in the Russian Federation, approved by the Resolution of the Government of the Russian Federation dated November 18, 2020, No. 1853), check-in at the Hotel is possible only upon presentation of original documents:

• Passport of a citizen of the Russian Federation, confirming the identity of a citizen of the Russian Federation on the territory of the Russian Federation;
• Passport of a citizen of the USSR, confirming the identity of a citizen of the Russian Federation, until it is replaced within the established time frame with a passport of a citizen of the Russian Federation;
• Birth certificate - for individuals under 14 years of age;
• Passport confirming the identity of a citizen of the Russian Federation outside the territory of the Russian Federation - for a person permanently residing outside the territory of the Russian Federation;
• Passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document confirming the identity of a foreign citizen;
• Document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document confirming the identity of a stateless person;
• Temporary residence permit for a stateless person;
• Residence permit for a stateless person
• Temporary identity certificate of a citizen of the Russian Federation;

9. Registration of minors under 18 years of age at the Hotel is carried out based on documents confirming the identity of their accompanying parents (adoptive parents, guardians) or close relatives, as well as the document confirming the authority of the accompanying person(s), and the birth certificates of these minors.

10. The Hotel provides the Guest with the following services free of charge:

• Calling an ambulance, other special services, use of a medical first aid kit;
• Calling a taxi;
• Delivery of correspondence addressed to the Guest to the room upon receipt;
• Wake-up call at a specified time;
• Provision of boiling water, needles, threads, one set of dishes and cutlery.

11. The Hotel has the right to unilaterally terminate the contract for the provision of hotel services or refuse to extend the stay in case of violation of these rules by the guest, late payment for Hotel services, or causing material damage to the Hotel by the guest.

12. Accommodation in the Hotel with pets is possible only with prior agreement. And is paid according to the price list.

13. After 11:00 PM, outside guests (visitors) are subject to registration with payment for an extra place at the hotel rate. The Guest assumes full responsibility for the actions of their visitors, in accordance with the approved price list.

14. The Guest, in accordance with the current legislation of the Russian Federation (Civil Code of the Russian Federation), compensates for damage in case of damage to hotel property, and is also responsible for other violations. In case of loss or damage to property, the Guest compensates for the damage. The amount of damage is determined and paid according to the Price List for loss and damage to Hotel property.

15. The Hotel has the right to replace the Room provided to the Guest with a Room of the same category or a higher category in case the Room in use is recognized by the Hotel as emergency. An emergency Room is recognized as one where there is a need for urgent repairs, sanitary-epidemiological, and other activities aimed at eliminating causes that create a threat or hinder the normal (quality and safe) use of the Room, as well as other premises of the Hotel, if this hinders their normal access and service.

In this case, the Hotel must immediately inform the Guest of the need to vacate the Room, establishing the deadlines for such vacating and simultaneously offering a similar available Room or any other at the discretion of the Hotel, but without lowering the category of accommodation for the Guest.

The Guest is obliged to vacate the occupied emergency Room before the start of the works specified in this clause, within the deadlines established by the Hotel.

All expenses related to the replacement of the emergency Room are borne by the Hotel. If the Guest disagrees with the replacement of the Room with a similar one, all necessary calculations related to the early termination of their stay are made with the Guest.

16. For the safety of Guests on the hotel premises (except for the personal rooms of Guests, conference rooms, and restrooms), a video surveillance system is installed.

17. If the guest chose a rate with breakfast at the time of booking (or check-in), they can use it from 7:00 AM to 11:00 AM on the 15th floor in the "Onegin" restaurant.

18. If the guest chose a rate without breakfast at the time of booking, they can adjust the rate - add breakfast, before the payment for accommodation. Or pay for breakfasts in the restaurant according to the price list.

19. All rooms are declared strictly non-smoking, as is the entire territory of the Hotel (in accordance with paragraph 5 of paragraph 1 of Article 12 of the Federal Law "On Protecting the Health of Citizens from Exposure to Environmental Tobacco Smoke, the Consequences of Tobacco Consumption or Consumption of Nicotine-Containing Products" dated February 23, 2013, No. 15-FZ). In case of violation of this rule, the guest is obliged to pay for the general cleaning of the room - 10,000.0 ₽.

20. The Hotel is responsible for the safety of the Guest's personal belongings located in the room, except for: cash, valuables, and securities, as well as jewelry. The Hotel is responsible for the loss of cash, valuables, securities, and jewelry of the Guest provided that they were accepted by the Hotel for safekeeping or placed by the Guest in the individual safe provided by the Hotel.

The Hotel is released from responsibility for the loss of the contents of such a safe if it proves that, under the conditions of safekeeping, access to the safe by anyone without the Guest's knowledge was impossible or became possible due to force majeure. The Guest who discovers the loss or damage of their belongings must immediately report this to the Hotel administration. Otherwise, the Hotel is released from responsibility for the loss of belongings. The administration is not responsible for the loss of valuable items of the Guest located in the room if they violate the order of stay at the Hotel.

The Consumer who discovers the loss, shortage, or damage to their belongings must promptly report this to the Hotel administration. Otherwise, the Hotel is released from responsibility for the loss of belongings.

21. In case of discovery of forgotten items, the administration takes measures to return them to their owners. The Hotel informs the Guest about the items they forgot based on the contact details provided by the Guest to the Hotel. Forgotten items are stored in the hotel for 3 months from the date of the Guest's departure from the hotel. If the owner does not collect their items, they are disposed of.

22. In case of expiration of the Guest's stay at the Hotel and their absence from the place of residence for more than 15 minutes, the hotel contacts the guest by phone/e-mail. In the absence of a response from the guest, the hotel has the right to independently vacate the room of the Guest's belongings, creating a commission from representatives of the hotel services and making an inventory of the Guest's property.

23. In order to improve the quality of services provided to the Guests of the Hotel, the hotel has the right to record telephone conversations.

24. In case of loss or damage to property, the guest compensates for the damage in the manner provided by current legislation. The amount of damage is determined and paid according to the Price List for loss and damage to Hotel property. In case of non-compliance with these rules of stay by a legal entity on behalf of which the contract for the provision of hotel and related services of the Hotel is concluded, the responsibility is fully imposed on the Guest. In this case, a commission is created from representatives of the SGC, ITS, and SPiR, an act is drawn up, and the amount to be compensated is calculated according to the price list for damage to Hotel property.

25. The Hotel is not responsible to the Guest for direct or indirect losses and/or lost profits arising from the temporary absence of telephone communication and/or mobile (cellular) communication and/or access to the Internet and/or interruptions in their provision, as well as for other circumstances beyond the control of the Hotel.

26. Guests are obliged to:

• Comply with these Rules of stay and service provision;
• Respect the rights of other Guests of the Hotel;
• Observe moral and ethical norms, refrain from excessive consumption of alcoholic beverages and obscene language in public areas of the Hotel;
• Follow the rules for using the Hotel's infrastructure facilities and the regulations for their operation. It is prohibited to damage equipment and furniture, write on walls and property, stick photographs, drawings, clippings from newspapers and magazines on walls and inventory;
• Drinking alcoholic beverages in the sauna is prohibited;
• Pay bills for the services provided by the Hotel in the manner provided by these Rules;
• Observe fire safety rules and use of electrical appliances in the room, measures to ensure life and health safety;
• Close water taps, windows, turn off lights and electrical appliances, vacate the room upon expiration of the stay, and return the room key to the porter of the Reception and Accommodation Service upon departure;
• Observe the established quiet hours in the Hotel;
• The Guest should comply with the established order of stay in the Hotel and fire safety rules. When checking into the hotel with gas, cold, and firearms, the Guest must have the necessary permits established by law. For the safety of the hotel and its residents, the Guest is prohibited from carrying explosive, poisonous, toxic, and flammable substances in their personal belongings.

27. The Hotel has the right to:

• Hotel staff have the right to enter the room for cleaning, changing linen, checking heating, power supply, air conditioning systems, or eliminating malfunctions in their functioning, as well as in case of violation of these rules by the Guest;
• In case of gross violation of these Rules by the Guest, the Hotel has the right to create a commission from representatives of the Hotel, draw up an act on this violation, and if necessary, invite law enforcement officers to clarify all circumstances;
• Evict the Guest early if the latter violates the terms of the contract, these rules of stay, abuses alcohol, smokes in the room, or violates public order without refunding the paid amount for hotel services. In this case, the Guest compensates the Hotel for the expenses incurred and the damage caused;
• The Hotel reserves the right not to provide accommodation services to individuals if there are suspicions that these individuals are under the influence of alcohol, drugs, or psychotropic substances.

28. The following is prohibited in the hotel:

• Conducting professional photo/video shooting without the written permission of the hotel director in service areas closed to the public. Photo/video shooting may be conducted in accordance with the RF Law dated December 27, 1991, No. 2124-1 "On Mass Media": by a journalist upon presentation of a press card in publicly accessible areas, namely: lobbies, elevators;
• Transferring the room key and Guest card to third parties to avoid theft;
• Storing bulky items in the room. Boxes larger than 10 × 0 × 00 cm must be stored in the luggage room located at the hotel reception to ensure convenience in cleaning the room and the personal safety of Guests;
• Rearranging and moving furniture;
• To avoid violating public order, consuming brought alcoholic or other beverages, as well as food in the lobby, hallways, cafes, restaurants, and conference rooms. - Intentionally polluting the Hotel's territory;
• Throwing various objects, cigarette butts, and trash out of windows;
• Using heating appliances, except for those installed in the room;
• In case of gross violation of behavior rules or fire safety rules by the Guest, the administration has the right to refuse the Guest further accommodation in the Hotel with mandatory preparation of an act on this violation and, if necessary, inviting representatives of the relevant authorities;
• Gambling in public areas of the Hotel.